Departments in Authority

Overview

The Administration Department at PFRDA plays a crucial role in ensuring the efficient and smooth functioning of the Authority through comprehensive support across infrastructure, resources, and administrative operations. Its key responsibilities are outlined below:

Key Functions

1. Office Infrastructure and Facility Management

The Department oversees the maintenance and smooth functioning of PFRDA’s physical infrastructure and internal facilities. Key areas include general upkeep of office premises, pantry services, security arrangements, and management of outsourced personnel. It also administers Annual Maintenance Contracts (AMCs) for essential services such as pest control, RO systems, and coffee machines, and conducts regular checks on firefighting and security equipment to ensure compliance. The library is also managed under this function to support internal knowledge sharing.

2. Procurement and Resource Management

This function covers the efficient procurement of office resources and services. The Department prepares Request for Proposals (RFPs) and tender documents for outsourcing requirements, ensuring transparency and adherence to procurement norms. It also manages stationery and consumables, supporting the day-to-day operational needs of the Authority.

3. Asset and Inventory Oversight

The Department maintains the Fixed Asset Register to accurately track and report all movable and immovable assets of the Authority. It also handles stock inventory management to ensure availability and proper usage of office supplies through systematic record maintenance and periodic verification.

4. Administrative Operations and Protocol

This area includes handling official correspondence, receipt and dispatch of DAK, and maintaining organized off-site file storage for effective record-keeping. The Department also manages protocol duties for Top Management and visiting senior officials, ensuring proper coordination, hospitality, and logistics in accordance with official decorum.

5. Events Organised

The Administration Department also coordinates and manages official events, conferences, and meetings on behalf of the Authority. This includes making necessary arrangements for logistics, hospitality, and venue setup. Additionally, the Department handles the organization of official lunches and related engagements, ensuring smooth execution as per the protocol and administrative standards.

The list of events organised by the Authority is as under:

1. Republic Day
2. World Environment Day
3. Symposium on the pension sector with IIM Lucknow
4. International Yoga Day
5. Swachhata Abhiyan
6. New Office Inauguration
7. Launch of Digital Library
    

Overview 

The Information and Cybersecurity Department at PFRDA plays a crucial role in safeguarding the organization's information assets. This department is responsible for protecting these assets from unauthorized access, use, disclosure, disruption, modification, or destruction. By managing all aspects of information and cybersecurity within PFRDA-regulated system, the department ensures the integrity, confidentiality and availability of critical information.

Key Functions 

1. Developing and Implementing Cybersecurity Policies and Procedures

• The department develops and implements a comprehensive cybersecurity program that outlines PFRDA's security goals and objectives. This includes creating specific cybersecurity policies, procedures, standards, and guidelines for both internal implementation and Regulated Entities.

2. Developing and Implementing Security Architecture

• The department is responsible for designing and maintaining a robust security architecture for the organization.

3. Conducting Security Assessments and Audits

• Regular security assessments and audits are conducted to identify and address gaps in the cybersecurity policy and its implementation. The cybersecurity department collaborates with other departments to provide cybersecurity inputs and assist in supervising regulated entities (REs) or intermediaries.

4. Responding to Cybersecurity Incidents

• The department coordinates responses to security incidents, analyzes them to prevent recurrence, and reports incidents to relevant organizations.

5. Creating Cybersecurity Awareness

• Raising awareness about cybersecurity best practices among stakeholders is a key function.  The department issues advisories and alerts to its stakeholders to keep them informed about the latest cybersecurity threats and best practices.

6. Interaction with other Regulatory Bodies and external Cybersecurity Institutes

• The department interacts with other regulatory bodies and external agencies such as CERT-In, NCIIPC, DSCI, etc. to maintain and enhance the organization's information security.

Overview 

The Finance & Accounts Department of the Pension Fund Regulatory and Development Authority (PFRDA) is integral to the organization's financial management and operational efficiency. This department is tasked with maintaining accurate financial records, ensuring compliance with statutory requirements, and managing the financial transactions of the authority. It plays a pivotal role in budget preparation, payroll management, vendor payments, and financial reporting. By overseeing these critical functions, the department ensures that PFRDA operates within its financial means and adheres to all relevant financial regulations. 
The department also coordinates with various internal and external stakeholders to facilitate audits, manage grants, and ensure the proper utilization of funds. It is responsible for the financial aspects of key schemes such as the Swavalamban Scheme and Atal Pension Yojana, ensuring that these programs are financially sustainable and effectively managed. Through diligent financial oversight and strategic management of resources, the Finance & Accounts Department supports the overall mission of PFRDA to provide secure and efficient pension fund management. 

Key Functions 

1. Financial Management

• Maintaining financial accounts and ensuring compliance with rules and regulations. 
• Finalizing annual accounts and managing accounting software. 

2. Payroll and Claims

• Timely disbursement of salaries and maintenance of payroll accounting. 
• Processing employee claims and reimbursements. 

3. Budgeting and Auditing

• Compiling budgets in consultation with other departments. 
• Coordinating grant and audit-related matters. 

4. Compliance and Reporting

• Complying with statutory requirements under the GST Act, Income Tax Act, and other laws. 
• Filing TDS and GST returns. 

5. Vendor and Payment Management

• Settling vendor bills and releasing payments. 
• Managing operational accounts and cash accounts. 

6. Scheme Operations

• Overseeing operations related to the Swavalamban Scheme and Atal Pension Yojana. 
• Conducting actuarial valuations for gratuity and leave encashment. 

Overview 

This department is dedicated to enhancing financial literacy amongst various stakeholders connected with pension schemes regulated/administered by PFRDA and public at large, through comprehensive trainings. By conducting extensive training programs and pension literacy initiatives, the department aims to empower individuals with the knowledge required to make informed decisions about their retirement planning. The department is also responsible for the implementation and operationalization of the Retirement Planners (RP) Scheme, which involves the empanelment and training of RPs. These planners aim to create awareness about retirement planning, NPS and APY to assist individuals in understanding and managing their pension plans effectively. Additionally, the department manages the Pension Sanchay website, a dedicated platform for financial literacy, to spread awareness and educate subscribers and the general public on the fundamental elements related to money, financial planning, retirement planning, investment evaluation and annuity. The website has a blog section for discussions and sharing of information on behavioural aspects of retirement planning, fundamentals of money & finance, retirement planning, saving & investing and pensions. Furthermore, the department oversees the Information Helpdesk Services for NPS, APY and UPS ensuring that individuals have access to accurate and timely information, alongwith SEPF related matters.

Key Functions 

1. Training Programs

• Selection and appointment related activities of a training agency. 
• Conducting training sessions on products under NPS architecture for public at large.
• Developing and updating training content. 
• Preparing and updating the monthly training schedule on NPS/UPS/APY.

2. Financial Literacy Initiatives

• Implementing pension literacy programs and managing the RP Scheme.
• Selection and appointment related activities of agency for operationalizing of RP Scheme.
• Empanelment of RPs.
• Developing and updating content on Financial Literacy handbooks/materials/videos related to retirement Planning/NPS/UPS/APY.
• Maintaining and updating the RP Portal.

3. Pension Sanchay Website

• Managing content and publishing articles. 

4. Information Helpdesk Services

• Selection and appointment related activities of agency for implementation of Information Helpdesk Services for NPS/UPS/APY.
• Implementing and managing call center services for NPS/UPS/APY.
• Conducting training for call centre supervisors and executives.
• Arranging specific outbound call campaigns as per requirements for different departments of PFRDA.

5. Subscriber Education Protection Fund (SEPF)

• Constitution of the SEPF Committee.
• Hosting of the SEPF Committee meetings on a quarterly basis.
• Providing secretarial support.
• Apprising the Committee of the progress in reference to the actionable which arise alongwith the utilization of the SEPF.

Department of FSDC, Inter Regulatory Matters, EWG, FSLRC, NCFE, IOPS and Annual Report

The role of the department is to prepare policy briefs, provide technical support, draft presentations, collate inputs and translate them into coherent, actionable points which can be discussed and deliberated in the meetings. The department coordinates with the respective departments of PFRDA and the Working Groups/Respective Regulators or government departments, to ensure timely resolution of issues as and when they arise while ensuring a smooth inter-regulatory transmission of information. The department also provides the requisite support for the sub-groups under FSDC, namely FSDC-SC, Early Warning Group, Inter Regulatory Forum, Inter Regulatory Technical Group, and Technical Group for Financial Inclusion and Financial Literacy amongst others. (Website - FSDC)

The department also provides the update on the progress of the implementation status in PFRDA, of the recommendations given by the FSLRC. The Indian financial sector being governed by multiple Acts, Rules and Regulations. To address the issues relating to the dynamic, complex and highly interregulated world along with the need to assess its soundness for addressing the emerging requirements in a rapidly changing world, the Finance Minister announced the formation of the FSLRC during the Budget speech of 2010-11 which was notified in 2011.

The department is also responsible for providing the requisite support to the Nominee Director from PFRDA appointed to the Board of NCFE and secretarial support to the Chair of NCFE when PFRDA assumes the same; completion of actionable as decided at the Board Meeting of NCFE, providing further reach and visibility to the programmes which are initiated by NCFE and assist NCFE for achieving its objectives to ensure a higher level of financial education as PFRDA is one of the promotors of NCFE. (Website - NCFE)

The department is also responsible for drafting and/or vetting of inputs for technical papers, international policy initiatives such as Risk Based Supervision, and providing data related to the NPS architecture to IOPS and Working Party on Private Pensions (WPPP) for their respective marquee publications of Pension Markets in Focus and Pensions at a Glance. As of May 31, 2025, PFRDA has also been elected to the Executive Committee of IOPS. Furthermore, PFRDA is also a member of the WPPP which falls under the ambit of Organisation for Economic Co-operation and Development (OECD). The IOPS is a leading global standard-setting body focused on the effective supervision of private pension systems. Established in July 2004, IOPS emerged from the collaborative efforts of the OECD and the International Network of Pension Regulators and Supervisors, building on the OECD’s early work in pension oversight and regulatory cooperation. PFRDA is one of the founding members of IOPS. (Website - IOPS)

The department, in pursuance to Section 46 of the PFRDA Act, 2013, is responsible for the drafting of the Annual Report in line with the PFRDA (Reports, Returns and Statements) Rules, 2015, and ensure its timely submission to DFS so that it may be laid in both houses of the Parliament as per the timelines prescribed therein. Furthermore, as per the Rule 3 of the PFRDA (Reports, Returns and Statements) Rules, 2015, this department is also responsible for the submission of the Quarterly Returns to the DFS. (Link - Annual Reports)

Overview - Grievances Cell

The procedure of redressal of grievances under NPS & APY is executed as per provisions of the PFRDA (Redressal of Subscriber Grievance) Regulations 2015 and amendments thereto which provides a four level grievance escalation matrix and the grievances pertaining to NPS/UPS/APY are required to be lodged with entities registered/empanelled with the Authority or govt nodal offices under the NPS architecture at the first level. Further escalations may be exercised as per the escalation matrix.

The Grievances Cell at PFRDA facilitates redressal of policy level subscribers’ grievances received directly through emails, letters at PFRDA.
 
Key Functions

1. Forwarding Grievances to CRAs

• Complaints received directly at PFRDA are forwarded to the concerned CRAs for registering in the CGMS portal.

2. Coordination for Redressal

• Coordinates with CRAs to ensure that the grievances are assigned to the concerned intermediaries/govt nodal offices and are resolved promptly.

3. Record Maintenance

• Record of level grievances received, resolved and pending is maintained for records and information purposes.

4. Reporting

• Periodic reports on level grievances are provided to the senior management as well as under the Annual Report, PFRDA.  

Overview -  Public Grievances Portal & CPGRAMS department

The Public Grievances Portal & CPENGRAMS Department at PFRDA handles complaints received via the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). PFRDA ensures that grievances related to NPS, UPS and APY are forwarded to the concerned CRAs and resolved within the prescribed timelines. Regular monitoring and reporting ensure transparency in grievance redressal.   
 
Key Functions

1. Grievance Management

• Complaints received via CPGRAMS are documented and forwarded to CRAs for resolution.

2. Timely Coordination

• Proper tracking and resolution of grievances is ensured by collaborating with CRAs.

3. Monthly Reports

• Reports on grievance resolution are generated and submitted to senior management.

Overview - Redressal of Subscriber Grievances Regulations department

The Regulation - Redressal of Subscriber Grievance department at PFRDA undertakes drafting, amending, and implementing regulations related to resolution of grievances of subscribers under NPS architecture. It ensures that the regulatory framework remains updated based on stakeholder feedback, and all amendments are effectively communicated to relevant entities.  
 
Key Functions 

1. Regulatory Amendments

• Regulatory changes are developed and proposed based on industry feedback.

2. Implementation of Amendments

• Amendments are implemented as per the extant Regulations and procedures.  

3. Notification & Dissemination

• Approved amendments are published on the website of PFRDA and communicated to stakeholders.  

Overview 

The Human Resources (HR) Department at PFRDA plays a crucial role in managing and optimizing human capital, ensuring effective workforce planning, recruitment, training, and employee engagement. It focuses on creating a positive work environment, aligning HR policies with organizational goals, and maintaining compliance with regulatory frameworks. The department is responsible for staffing assessments, compensation structures, performance management, and employee welfare while ensuring adherence to service regulations and governance policies.   
 
Key Functions

1. Recruitment & Staffing

• Manages the recruitment cycle, including hiring processes and onboarding.   
• Supervises probation, confirmation, and work assignments for employees.   

2. Employee Records & Attendance

• Maintains attendance records, leave management, and service-related documentation.   

3. Performance & Compensation

• Conducts performance appraisals, promotions, and salary increment.   
• Oversees compensation structures and pay adjustments upon promotion.   

4. Training & Development

• Implements training programs and capacity-building initiatives.   
• Updates and enforces HR policies, including succession planning, rewards, and recognition.   

5. Employee Benefits & Welfare

• Administers group insurance policies (Medi-claim, Personal Accident, Term Insurance).  
• Manages Medical Assistance Fund (MAF), gratuity, and leave encashment requests.  

6. Compliance & Governance 

• Coordinates meetings of various committees (SC/ST/PWD/EWS, Ex-Servicemen, OBC, ICC, MAF).   
• Handles Right to Information (RTI) requests and parliamentary queries.   
• Manages disciplinary actions and vigilance-related matters.   

7. Data & Policy Management

• Formulates service regulations, guidelines, and circulars.   
• Oversees the selection process for the CEO of NPS Trust.   
• Manages matters related to the Top Management Committee.

Overview

The Information Technology (IT) Department at PFRDA is essential in ensuring the smooth operation and optimal utilization of the organization's technological resources. This department is responsible for managing a wide range of IT infrastructure components, including hardware, software, networks, and applications. By providing comprehensive IT support, the department enables PFRDA to achieve its operational goals efficiently and securely.

The IT Department's role involves strategic planning, procurement, and implementation of advanced technologies and new initiatives to enhance the organization's capabilities. The department ensures that all IT systems are secure, reliable, and up-to-date, thereby supporting the overall mission of PFRDA.

Key Functions of the Department:

1. IT Equipment Maintenance and Support: The IT department ensures that all IT equipment is maintained and supported to function optimally. This includes regular maintenance, troubleshooting, and repair of hardware components.

2. Procurement of IT Goods and Services: The department handles the procurement of IT goods and services, ensuring that the organization has access to the latest technology and resources required for its operations.

3. PFRDA Websites/Portal including email and eOffice Administration and Maintenance: The IT department administers and maintains PFRDA's websites and portals, ensuring they are secure, up-to-date, highly accessible and user-friendly.

4. Email, eOffice and video conferencing administration and maintenance - Managing and maintaining email, eOffice system and video conferencing support are other key responsibility areas of IT department.

5. Network Administration and Maintenance: The department is responsible for the administration and maintenance of the organization's network infrastructure, ensuring connectivity, security, and performance.

6. Cloud Account Administration and Maintenance: The IT department manages cloud accounts of the authority, ensuring that cloud services are utilized effectively.

Overview -  Internal Audit 

The Internal Audit Department of the Pension Fund Regulatory and Development Authority (PFRDA) reviews the functioning of various departments of PFRDA, based on internal risk-based assessment mechanism. 

Overview - Surveillance

The responsibility of the department involves Surveillance of the activities executed by various stakeholders under the regulatory ambit of the Pension Fund Regulatory and Development Authority (PFRDA).

Overview - Investigation 

The Investigation Department of the Pension Fund Regulatory and Development Authority (PFRDA) conducts Investigations wherever required, under the instructions of the competent authority.

Overview - Adjudication & Enforcement Department

The Adjudication & Enforcement Department of the Pension Fund Regulatory and Development Authority (PFRDA) provides support in the matters related to adjudication and enforcement.

 

Overview

The Legal Department handles the complete legal affairs of the Authority, including:

• Providing legal opinion and advice to various departments;
• Handling litigation before different judicial fora;
• Vetting of guidelines, circulars, directions, agreements and other documents;
• Review and making of Regulations, on behalf of the Authority.

Overview 

The Department serves as a knowledge centre for pension research. It Supports evidence-based pension policy through research, data dissemination, publications, and stakeholder engagement. It also stands as an observer of various market trends in financial market and macro-economic indicators which may impact the pension sector and assets under NPS.  In addition to its policy research functions, the department is also responsible for key publications such as the PFRDA Pension Bulletin and the Handbook of NPS Statistics, which provide stakeholders with valuable insights and up-to-date data on the trends in the National Pension System.

Key Functions

1. Market Watch

• Tracks market trends, India’s rapidly evolving demographic profile, economic shifts, and financial sector dynamics, for shaping forward-looking, inclusive, and sustainable pension policies.

2. Pension Bulletin

• Publishes a monthly bulletin compiling and disseminating key updates on pension-related developments.  

3. Policy Research

• Conducts in-depth research on Indian and global pension policies, evaluating best practices for overall improvement of pension ecosystem. 

 
4. Handbook of NPS Statistics

• Collects, verifies, and publishes comprehensive statistical data on the National Pension System (NPS).   

5. PFRDA Development Research Group (DRG)

• Supports and promotes academic inquiry through research projects and commissioned studies to generate actionable insights.

6. Data Requests as per the Data Governance Policy

• Nodal department review and sharing data with the external agency for matters related to research and analysis purposes.

7. Working Paper Series

• Nodal department for processing and approving the working paper of PFRDA.